FlowFuse Handbook

This handbook contains all the information about how FlowFuse is run. It's a living set of documents - collectively we'll iterate on it as we learn and discover new things.

Whilst instinctively we want to be open in all we do, there will inevitably be content that is not appropriate to make public. That content is not shared in this handbook.

The handbook is here for the whole company to help maintain. Pull-requests are welcome and strongly encouraged.

How FlowFuse is run

To run our company we provide a comprehensive guide outlining policies, procedures, and expectations, fostering consistency, clarity, and effective communication within the organisation.

Values

The core principles guiding and driving the whole company

Strategy

The high level plan for our objectives at FlowFuse

Operations

The day to day operations, tactical bizzops

PeopleOps

Humans aren't resources, so people ops

Communication

Increase signal, decrease noise.

How we build the product

Product

Planning, scheduling, and where the product will be a year from now

Development

How features are delivered with velocity and quality

Design

How information is presented through UX/UI to users, prospects, and internally.

Security

Keeping what's private private, and what needs protecting protected.

Bringing the built product to market

Marketing

How we reach companies that can benefit from FlowFuse.

Customer Success

Happy customers is what makes FlowFuse a sustainable business.

About the Handbook

The FlowFuse handbook is inspired by the GitLab handbook. As an all-remote company, we share their rationale for having a handbook.

The aim is to avoid institutional knowledge building up inside our heads without also being written down for others to share. We could do that all on the internal Google Drive, but by publishing in the handbook it allows for an open and honest conversation about what we do.

Contributing

The handbook is maintained on GitHub and contributions can be made through pull-requests. How to contribute is capture in a guide.